Sample Policy

Samples maybe issued on loan. Allow 2-3 days to receive your sample. All samples must be returned in original packaged condition within 7 days at the customers expense. After this time any items not returned or returned damaged will be invoiced to the client. Payment is due 7 days from invoice date.

Artwork / Production Process

We can only be responsible for reproduction of artwork supplied by the clients or produced against their written order. We reserve the right to reject artwork supplied by the client if it is of unsuitable quality or format for printing. If artwork is rejected on these grounds we will, with the agreement of the client, recreate the artwork to the required standard at an extra cost to the client. This cost will be quoted in advance.

Blocks, dies, screens and jacquards are chargeable unless otherwise agreed and remain the property of Trendee Promotions Ltd. Layout Proof:You will receive a paper layout proof or PDF proof as part of our order process. This must be checked and signed by you as a representative of the client giving approval of the artwork in every detail and giving consent to proceed with production of the order.

PLEASE NOTE: Once a proof has been signed and production has commenced, if you should require further amendments you will liable for costs incurred according to the stage to which production has progressed. We DO NOT accept responsibility for incorrect artwork once you have signed it off.

Whilst every effort is made to faithfully reproduce specific pantone colours, we cannot guarantee complete colour accuracy due to limitations of processes and materials.

Pre-production proof samples may be available in certain exceptional circumstances; however a charge will be made if extra costs are incurred or an order is subsequently cancelled. Normal practice is to supply colour or black and white printed or PDF proofs

Delivery Charges

All goods supplied are plus delivery/courier charges to your destination unless otherwise stated at time of placement of order. Trendee Promotions will endeavour to ship in the most cost effective way to meet client delivery dates.

1. We work closely with our carriers to ensure best possible service and delivery times; however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately.
2. While every effort will be made to deliver goods on time, no liability is accepted for delays occurred by circumstances beyond our control
3. Non-delivery of goods - Supplies are invariably bound by the Carriers terms and conditions. Therefore claims for non delivery of all or part of the consignment must be notified in writing within 5 working days to enable claims to be made against the carrier.
4. Packages damaged in transit - Claims arising from damage to packages in transit must be notified forthwith. Delivery sheets relating to damaged cartons should be signed and stated accordingly.

Privacy

We respect your privacy and provide you with the right to see or correct your details on our database. We do not sell our mailing lists nor disclose information without prior consent. We have implemented information handling procedures that we believe are consistent with the highest standards and best practices of organizations doing business on the internet

Return Policy

1. Goods supplied against orders cannot be returned for any reason once they have been printed to your specification as per the signed paper proof. However, if the print is incorrect i.e. different from that of the paper proof, we will re-print the products as soon as possible, subject to stock availability. Goods are not supplied on a sale or return basis.
2. If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing (via e-mail, fax or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.
3. Agreed refunds will be paid within 30 days of receipt of the returned goods.
4. If an order is cancelled after it has been confirmed and the order acknowledgement has been sent to the customer, the customer will be charged for any costs incurred prior to and up to date of cancellation.
5. Failure of goods to comply, within commercial tolerances, with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 7 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.

How to Return Items:

Call our Customer Services Team on 09 573 0270. They will arrange for the collection of incorrect, faulty or damaged goods. Lines are open 8.30am-5.00pm weekdays.
Please note that we do not include exported goods and all transactions are made in New Zealand dollars.

Trendee 100% Guarantee

If your product is not to supplier specification or your logo not as per the approved artwork, we will rectify or replace the product. We never produce anything without a signed or written approval, even repeats.If for any reason you are not completely satisfied, please call us on 09 573-0270 within 5 workings days of receiving your order.