Return Policy:

Goods supplied against orders cannot be returned for any reason once they have been printed to your specificaton as per signed artwork proof. However, if the print is incorrect ie,different from the signed artwork proof, we will re-print the products as soon as possible, subject to stock availability. Goods are not supplied on a sale or return basis.

If goods are incorrect or damaged upon delivery we will exchange the product or issue a refund (including any delivery charges). However we must be notified in writing (via eail, fax or post) within 5 working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.

Agreed refunds will be paid within 30 days of reciept of returned goods.

If an order is cancelled after it has been confirmed, or the order confirmation has been sent to the customer, the customer will be charged for any costs incurred prior to and up to the date of cancellation.

Failure of goods to comply, within commercial tolerances, with contract terms on grounds of quality or wrong product supplied must be notified within 7 days. Deteroriation or damage due to unsatisfactory storage by the recipients, or any other cause, becomes the responsibility of the purchaser.

How to Return Faulty Goods:

Call your Account Manger or one of our  Customer Services Team on 09 573 0270. They  will arrange the for the collection of incorrect, faulty or damaged goods. Lines are open 8.30am to 5.00pm weekdays.

Please note we do not include exported goods and all transactions are in New Zealand dollars unless otherwise specified.